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Terms of Service

Last updated: 23 July 2026

Terms of Service - Pharmacy Weight Loss Chipping Norton

Pharmacy Weight Loss Chipping Norton | GPhC Registration No. 9012511 | Last updated: July 2026

Please read these Terms of Service carefully before using our services. By placing an order or registering with us, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Chipping Norton is a GPhC-registered online pharmacy weight loss clinic (GPhC No. 9012511) operating in accordance with UK pharmacy law and regulations. We provide online consultations and prescription weight loss treatments to eligible patients in the United Kingdom.

2. Eligibility

Our services are available to individuals who meet all of the following criteria:

We reserve the right to decline to provide services to any individual who does not meet our clinical or eligibility criteria. Providing false or misleading information may result in immediate termination of your account and referral to relevant authorities where appropriate.

3. Prescriptions and Dispensing

All prescription medications are issued only following a clinical assessment by a qualified, registered prescriber. No prescription will be issued automatically or without appropriate clinical review.

Our pharmacists review all consultations and dispense medications in accordance with GPhC standards and applicable UK legislation. We reserve the right to decline to dispense any prescription where, in our professional judgement, it is not clinically appropriate to do so.

Prescriptions issued through our service are valid for use only within our pharmacy unless otherwise stated. You must not attempt to use our prescriptions at third-party pharmacies without our written consent.

4. Payment

Payment is required at the time of placing your order. We accept major debit and credit cards and other payment methods as displayed at checkout. All prices are displayed in pounds sterling (GBP) and are inclusive of VAT where applicable.

We use secure, encrypted payment processing. We do not store your full card details on our systems. In the event that a prescription is declined following clinical review, you will receive a full refund within 5–10 working days.

5. Delivery

Once your order has been clinically approved and dispensed by our pharmacist, delivery will be made within 1 working day. Delivery timescales may be affected by factors outside our control, including Royal Mail or courier service disruptions, bank holidays, or extreme weather conditions.

We are not liable for delays caused by third-party delivery providers once your order has been dispatched. If your order has not arrived within the expected timeframe, please contact us promptly so we can investigate.

6. Cancellations and Refunds

You may cancel your order at any time before your prescription has been approved and dispensed. To request a cancellation, please contact us as soon as possible via our website or email.

Once a prescription has been dispensed and dispatched, we are unable to offer a refund on prescription medications under UK pharmacy regulations, except where the product is faulty, damaged, or incorrectly supplied. This does not affect your statutory rights.

Refunds for non-prescription items or consultation fees where no prescription was issued will be considered on a case-by-case basis.

7. Medical Disclaimer

The information provided on our website and through our consultation service is for general informational purposes and does not constitute a substitute for professional medical advice, diagnosis, or treatment from your own GP or specialist.

Our service is not an emergency service. If you are experiencing a medical emergency, please call 999 or attend your nearest A&E department immediately. For non-urgent medical concerns, please contact your GP or NHS 111.

Weight loss results vary between individuals. We make no guarantee of specific outcomes from any treatment we prescribe or supply.

8. Data and Privacy

We process your personal and health data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We aim to respond to all data-related enquiries within 48 hours. Full details are available in our Privacy Policy.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We reserve the right to update these Terms of Service at any time. The current version will always be published on our website with the date of last revision. Continued use of our services following any changes constitutes your acceptance of the updated terms.

Contact Us

If you have any questions regarding these Terms of Service, please contact us through our website. We are committed to providing a safe, professional, and patient-centred service.